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Category Archives: Leadership

Changing The Status Quo

“We cannot change anything until we accept it.  Condemnation does not liberate, it oppresses.”  Carl Jung

But the problem is that many of us aren’t actually willing to stand up for change, we just want to complain about the way things are, as if complaining will make a difference:

Isn’t it just dreadful…

It makes me so mad…

If only things were different…

I wish…

It’s the government/school/company’s fault…

Starting our dialogue, whether internal or external, with any of these prefixes only reinforces our own feelings of futility and strengthens our belief in our inability to affect change.

Yet, if we spent as much time doing something about the situation as we do condemning it, the world might be a different place.

Fear usually makes a situation seem more complicated than it is.  We get so caught up in our own internal process, that we can’t assess a situation rationally.  Either that or we are unwilling to do what is necessary to change something we are unhappy about.

So we don’t.  We stay as we are, and continue to suffer over a situation we feel we can do nothing about.

And herein lies your choice:

Condemn the situation, suffer and complain

Accept the situation, let go of the drama

(Or the most effective of all strategies)

Accept the situation, let go of the drama, and take active steps to change it.





Maximise Profits By Creating A Great Company Culture

Pay well

When you pay a team member well, they will be loyal and work hard because they feel they’re being appreciated

Create the Right Environment

It’s all about making sure they’re happy with their job.  I actually ask people, “What can I do to help you like your job more?”

Offer A Share of the Profits

When you’re first starting out and don’t have much money, you can offer stock options.  If you give your staff a share of the profits, it incentivises them to work harder as they feel a certain sense of ownership.

Create a Great Company Culture

No one wants to work at a place they think is boring or tough.  But if you create a great culture, you can actually attract great employees.  Have existing team members find and interview potential new employees.  Not only will this give them a sense of responsibility, they will be able to tell you straight off if the person will fit in.

Stuck For Ideas? Try This Simple But Highly Effective Strategy for Inspiration

People ask me all the time how I get inspiration to write a daily blog (albeit very late, as this one is today).

The answer is simple and surprises most people: I read.  

Every day, I read and read and read.  I probably spend about one to two hours per day, every day, reading books, manuals, reports and other stuff that interests me.

I read about marking, leadership, sales techniques, parenting issues, relationship issues, goal setting and much more.  Anything that interests me and is relevant to my goals, makes it onto my reading list.

Not only does my daily reading help to inspire my blog posts, it also educates me.  

Every time I read, I come up with a new idea, or a new angle.  I see possibilities for new products, new businesses and new ventures all over the place.  My problem is never lack of ideas, it’s making sure that I follow through with the current one before moving on to the next.

Want to be better at what you do?  Start to inform yourself.

Nothing else will make you a leader in your industry more than knowledge coupled with sustainable, consistent action.

Hey! What’s The Big Idea?

Recently I’ve been active in quite a few Facebook discussions on pages that I follow.

I’ve been especially interested in just how strongly people feel about certain issues, and how attacking they can be, when you hit an issue that is close to their heart.  As much as there will be people who will love what you do, and vehemently agree with you, there will be those who will disagree just as strongly.

Fact is that you cannot put yourself out there and not be judged.

It’s impossible.  If you start a movement, or create a new product, there will be those who love you and those who oppose you.

So really you have two choices:

1.  Seek safety by shutting up, putting up and moving with the masses

2.  Put your idea out there and find your followers: Accept that this path is fraught with uncertainty.

You cannot have both.

Mompreneur Leadership Skills: Five Strategies To Be A Better Boss

If you could rate yourself as a leader or a boss, what score would you give yourself?  

What score do you think your employees would give you?  Does the thought fill you with fear?  Or would you be curious to find out?

Frequently my team tell me that they have never had a boss like me; that I am not like a boss, but more like a friend.  They trust me implicitly to always do what I say, and to support and encourage them at all times.  In return they give me their unfailing support and loyalty.  They will always go the extra mile if I ask them, simply because they know that their extra mile will always be fairly rewarded.

Being a good boss is more about leadership than employment.

Your team will always look to you for how to act.  If you want to be a good leader for your team, then consider the following suggestions:

1.  Always take responsibility for all aspects of your business.  

Even if they make a mistake, ask yourself where you are responsible for the mistake.  Did you give them adequate training?  Did you expressly articulate how you wanted this particular thing done?  I’m not saying that it’s not good to hold people accountable; more that when you look for your own responsibility in things, then you are not a victim.  You are in control, and can affect how things turn out in the future.

2.  Don’t see problems as problems, see them as opportunities.

A problem is just an opportunity to learn and do better.  Without problems and challenges, you will never learn and you will never grow.  Every challenge I have had in my business has only served to make it stronger.  Instead of trying to abnegate responsibility for the problem, I tackled it head on and worked out ways to solve it.

3.  Even when your world is falling apart, smile for the camera.

The only person who should know that you are struggling in your life, is your immediate family and friends.  Never bring your problems to work.  Your team look to you for guidance and strength.  Even if you feel like screaming or crying, take a deep breath and paste on a smile.  I’ve learned that nobody really wants to know about your problems.  They have enough of their own to deal with.

4.  Aim to be the kind of boss that you always wanted to have.

Be lighthearted and fun.  Reward you team regularly and generously.  Let them go early occasionally, and tell them what a great job they’re doing.  Treat them like the valued member of your team that they are.  And if they are not, replace them.

5.  Remember always that this is your business, and your vision.  

You are responsible for every single aspect of your business and your life.  If you want something to be a certain way, then it is your responsibility to make it this way.  Fill your team with enthusiasm and hope.  Fire their imagination.  Give them the freedom to be creative and make their own mistakes.  Involve them in the vision, and you will truly win their loyalty.

Customer Service: How To Manage and Exceed their Expectations Every Time

When someone complains about your product or service, how do you feel?  

I don’t know about you, but when I get any sort of complaint I immediately feel defensive.  I get a strange clutching feeling around my chest, my breath quickens and if I’m honest, I actually get a little scared.  Then I immediately want to defend my company, my team or my product, or whatever it was that they were complaining about.

This is called the fight or flight mechanism, and it is hardwired into our systems.  We cannot control it.  But we can control the effects.

What do I mean?

Well, quite often our body has an emotional response, before the mind has had a minute to catch up.  You know how it is: you have a reaction to something, you say things you don’t mean because you were angry, then once you have calmed down, your rational mind takes over, and you wish that you had said nothing at the time.

We all know that we should never react in anger, but yet we all do it.  

Why?  Probably because we are so used to being governed by our bodies, and not our minds, that we have not practiced the skill of controlling our impulses, so that we can judge with a rational mind when our bodies are calm.

When someone makes an “emotional” complaint, that seems tinged with anger or disapproval, it is usually because they are making it in the heat of the moment, without taking time to reflect and evaluate.  What they are really saying is “I have this awful feeling in my body because something is not living up to my expectations, and I want to blame you to feel better”.  

This complaint usually seems like it would be the most difficult to deal with, but actually it is the easiest.

Consider for a moment:  when you are feeling wronged by someone and you feel strongly enough to bring it up with them, what do you want them to say?  You want them so say, “I’m sorry and I understand how you’re feeling.”  Often times as soon as they’ve said sorry, you feel immediately better and can see a more logical point of view.

When you are emotionally charged, you are not taking in data.  No attempt at rationalising with an emotionally charged person will ever work, because you have not dealt with the emotion, before you give them the information needed to resolve the complaint.

Next time someone complains, consider whether the complaint is based in logic or in emotion.

If it’s based on an emotion, apologise and tell them you understand.  You will gain their trust and respect.

If it’s based on logic and data, then examine ways to resolve the situation and move forward.  You will gain their trust and respect.

Either way, you win.






Leadership: How to Build a Loyal and Dedicated Workforce for a Profitable Business

I remember hearing a story about what it was like to work for Google.  

I don’t know how much of it was true, but apparently they make it so attractive to work there, that most of the employees don’t want to go home.

Perks include:

Free gourmet food in the cafeteria, 24 hours per day

Free vending machines for all things technical

Showering and changing facilities

A gym to work out in

I also remember seeing an interview with someone who worked there.  He claimed that the best thing about working for Google was the free rein you were given for creativity.  Nobody was watching over your shoulder, making sure you were clocking in your hours.  No one was telling you what to do every five minutes, and there was a very flat hierarchy.  The result?  A feeling of freedom, creativity and of comradeship.

Although my company is nowhere near the size of Google, I try to create a similar work atmosphere.  

The employees are provided good coffee, good food and a relaxed working environment.  

I respect their opinions, lead my example and never ever try to make them feel bad if they make a mistake.

If they need time off, I will bend over backwards to give it to them.

If they are ill, they are told to rest.

If they are struggling with a personal issue, they are given sympathy and respect.

I treat them like the valuable members of my team that I consider them to be.


The result?  An amazing work atmosphere and a dedicated and loyal staff.  

Leadership is about doing unto others as you would have them do unto you.  It is about recognising that your workforce will subconsciously copy your behaviour, and look to you for examples of how to react, to certain situations.  If you always remain calm and positive, they will learn to trust in you.  They will look to you for guidance, but feel free to make their own decisions.  They will act without fear.  Your customers will sense their good spirits and feel drawn to your company.

Leadership comes from the top down.

A happy workforce makes a profitable business so aim to get your people on your side.

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